Powertex Survey Results:

Powertex would like to sincerely thank all of you who took the time to participate in last month's customer survey. We believe that your feedback is key to helping us grow and ensuring that we are providing you with the service that you expect and deserve. We take you opinions very seriously. With your valuable input, we can identify areas that we improve our level of service to you.

Once again, thank you from the staff at Powertex to you for helping us to identify the steps in making our products, service, and value even better. Our commitment is to take this information that you have provided, and utilize it to grow.

Results:

Question 1: Powertex has high quality products and services.
Grade: A

Question 2: Powertex has fair, competitive pricing.
Grade: B+

Question 3: Powertex Group's products and services have a high overall value.
Grade: A-

Question 4: Powertex Group always fulfills my orders in a timely fashion.
Grade: A-

Question 5: When my orders arrive, the presentation of the products is neat and attractive.
Grade: A-

Question 6: When my orders arrive, the garments and quantities are always correct.
Grade: B

Question 7: I feel that my sales representative is capable, displays a sense of urgency with my orders, and cares about getting me the products I need for my business.
Grade: A-

Overall Grade: A-

How can Powertex Group improve the level of service to you?

Common suggestions were: Give more information on sales and specials, and offer more category-specific lines of wearables and promotional items. More options for non-profit organizations were discussed as well.

What things, in your opinion, does Powertex do well?

There were such a variety of answers in this category. The most common responses involved our high level of design talent, overall quality and customer service.

How has Powertex helped you to grow your business? Are there ways we can further help you grow?

The responses to this question involved: our continuing commitment to quality and service, our pricing, our value-added services, and our level of promotional marketing knowledge.


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